Audit Terms & Conditions

1. Scope of the Audit

  • The Audit deliverables are limited to the package purchased and the advertising platform(s) specified (for example, Google Ads or Meta Ads).

  • The Audit is a point-in-time review based on the information and access available during the Audit period.

  • Unless explicitly stated in writing, the Audit is advisory only and does not include implementation, campaign builds, creative production, copywriting, tracking setup, or ongoing management.

2. Client Responsibilities (Access, Information, and Timelines)

  • You must provide accurate intake information and grant the access requested (including any required admin approvals) as soon as practicable.

  • You are responsible for ensuring the correct accounts are shared and that KD Digital has sufficient permissions to complete the Audit.

  • If access is incomplete, delayed, revoked, or restricted, KD Digital may pause work until access is confirmed.

3. Turnaround Times and Start Date

  • Any turnaround time stated on the package page (for example, “2 business days”) begins only once all of the following are received and confirmed by KD Digital:

    • Completed intake form

    • Required account access and permissions

    • Any requested supporting information (for example, offer details, tracking context, landing pages)

  • Turnaround times are estimates and may vary due to:

    • Complexity of the account(s)

    • Delays in access or information

    • Availability and workload, including the number of audits in progress at the time

  • If KD Digital anticipates a material delay after access is confirmed, KD Digital will provide an updated estimated delivery date.

4. Business Days and Availability

  • “Business days” means Monday to Friday in Australia/Brisbane time, excluding Queensland and national public holidays.

  • Meeting times (if included) are subject to calendar availability.

5. Deliverables and Format

  • Deliverables are provided in the format stated in the package description (for example, Loom video, written action plan, deck, and or call).

  • The client is responsible for implementing recommendations unless implementation services are purchased separately.

6. Fees, Rescheduling, and Refunds

  • Fees are payable in full prior to commencement unless otherwise agreed in writing.

  • If the client is unresponsive or cannot provide access for 14 calendar days after purchase, KD Digital may close the project. A restart fee may apply if the client wishes to resume.

  • If work has commenced (including initial review time), refunds are not available unless required by Australian Consumer Law.

7. No Guarantees

  • KD Digital does not guarantee specific results, including but not limited to revenue, leads, ROAS, CPA, conversion rate, impression share, or any other performance outcomes.

  • Advertising performance is influenced by factors outside KD Digital’s control, including auction dynamics, competition, budgets, platform changes, account history, creative quality, landing page experience, tracking accuracy, and the client’s offer.

8. Limitation of Liability

  • To the maximum extent permitted by law, KD Digital’s liability for any claim relating to the Audit is limited to the amount paid for the Audit package.

  • KD Digital is not liable for indirect, consequential, special, or economic loss, including loss of profit, revenue, data, or opportunity.

9. Tracking, Data, and Platform Reliability

  • Any findings or recommendations relating to tracking are based on available signals and may be limited by:

    • Incomplete or inaccurate tracking implementations

    • Attribution limitations

    • Data thresholds and reporting delays

    • Platform outages or reporting discrepancies

  • KD Digital is not responsible for platform errors, outages, policy decisions, disapprovals, account suspensions, or changes to platform features.

10. Client Decision-Making and Implementation Risk

  • The client remains solely responsible for all advertising decisions, spend, approvals, and changes made in their accounts.

  • If the client implements recommendations, they do so at their own discretion and risk.

11. Confidentiality

  • KD Digital will treat client information as confidential and will not share it with third parties except where required to deliver the service or where required by law.

12. Use of Materials

  • Audit materials (videos, documents, decks) are for the client’s internal business use only and may not be reproduced, resold, or shared publicly without written permission from KD Digital.

13. Acceptance

  • Purchase of an Audit package and or commencement of work constitutes acceptance of these Terms & Conditions.

Consulting Terms & Conditions

1. Scope of Services

  • Consulting deliverables are limited to the package purchased (Optimise, Accelerate, or Lead) and the platform(s) and scope agreed in writing.

  • Services are advisory and optimisation-focused. Unless explicitly included in writing, services do not include creative production, copywriting, web development, tracking implementation, or account rebuilds.

  • Any recommendations are based on information available during the engagement and may change as new data is observed.

2. Client Responsibilities (Access, Approvals, and Inputs)

  • You must provide and maintain timely access to required accounts and tools (for example, Google Ads, Meta, GA4, GTM, Shopify, CRM) and ensure KD Digital has sufficient permissions.

  • You are responsible for providing accurate information about offers, margins, constraints, and compliance requirements.

  • You are responsible for approving changes, creatives, and budgets. Delays in approvals or access may delay outcomes and timelines.

3. Measurement and Tracking

  • Where tracking is in-scope, KD Digital will provide oversight, audits, and recommendations. Unless explicitly included in writing, KD Digital does not implement tracking changes.

  • Reporting and recommendations rely on available data and may be limited by attribution, platform reporting delays, data thresholds, or tracking errors.

4. Communication and Cadence

  • The engagement includes the communication cadence outlined in the package (for example, monthly updates, monthly calls, or fortnightly calls).

  • Additional meetings, reviews, or deliverables outside the package scope may be quoted separately.

5. Fees, Invoicing, and Payment

  • Fees are payable in advance unless otherwise agreed in writing.

  • If payment is overdue, KD Digital may pause work until the account is brought up to date.

6. Rescheduling and Availability

  • Calls are subject to calendar availability and are held in Australia/Brisbane time.

  • If you need to reschedule a call, please provide as much notice as practicable. Missed calls may be forfeited if they cannot be rebooked within the same billing period.

7. Term, Pausing, and Cancellation

  • Either party may end the engagement with written notice in line with the agreement or invoice terms.

  • If the engagement is paused due to access issues, lack of responsiveness, or overdue invoices, KD Digital may adjust timelines and priorities upon restart.

8. No Guarantees

  • KD Digital does not guarantee specific results, including revenue, leads, ROAS, CPA, conversion rate, or any other performance outcomes.

  • Performance is influenced by factors outside KD Digital’s control, including auction dynamics, competition, budgets, platform changes, account history, creative quality, landing page experience, tracking accuracy, and the client’s offer.

9. Limitation of Liability

  • To the maximum extent permitted by law, KD Digital’s liability for any claim relating to the consulting engagement is limited to the fees paid for the period in which the claim arose.

  • KD Digital is not liable for indirect or consequential loss, including loss of profit, revenue, data, or opportunity.

10. Confidentiality

  • KD Digital will treat client information as confidential and will not share it with third parties except where required to deliver the service or where required by law.

11. Use of Materials

  • Any materials provided (reports, dashboards, documents, recordings, frameworks) are for the client’s internal business use only and may not be reproduced, resold, or shared publicly without written permission from KD Digital.

12. Acceptance

  • Purchase of a consulting package and or commencement of work constitutes acceptance of these Terms & Conditions.

Course Terms and Conditions

1. About these Terms

These Terms and Conditions (Terms) apply to your purchase and use of the KD Digital Google and Meta Ads Course (Course) provided by KD Digital (we, us, our).

By purchasing, accessing, or using the Course, you agree to be bound by these Terms.

2. Eligibility and account access

  • You must be at least 18 years old to purchase the Course.

  • Access is provided to the purchaser only. You must keep any login details secure.

3. Course access, format, and inclusions

  • The Course is delivered online and may include video lessons, templates, downloads, worksheets, and community or support components (if offered).

  • Your purchase includes access for the period stated at checkout. If no period is stated, access is provided for 12 months from purchase.

  • We may update, replace, or remove content to keep the Course current, including due to platform changes (Google, Meta).

4. Payment, pricing, and GST

  • Prices are listed in AUD and include GST unless stated otherwise.

  • Payment must be made in full at the time of purchase unless a payment plan is offered at checkout.

  • If a payment plan is offered, you authorise us to charge each instalment when due. Failure to pay may result in immediate suspension of access.

5. Refund policy

Because this is a digital course with immediate access, refunds are strictly limited.

Change of mind

We do not offer refunds for change of mind.

No refunds for dissatisfaction or results

We do not offer refunds because you did not like the Course, did not complete the Course, changed your circumstances, or did not achieve a particular outcome.

Consumer guarantees

Nothing in these Terms limits your rights under the Australian Consumer Law. If you are entitled to a remedy under the consumer guarantees, we will provide that remedy.

Technical issues (course does not work)

If you cannot access the Course or core Course materials due to a verified technical issue on our side, please contact us and we will work with you to resolve it.

If we cannot resolve the issue within a reasonable time, we may provide a refund or other remedy, at our discretion and subject to any non-excludable rights you have under the Australian Consumer Law.

6. Intellectual property and licence

  • The Course materials are owned by Katie Davidson of KD Digital and are protected by intellectual property laws.

  • We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Course materials for your personal or internal business use only.

You must not:

  • Share, resell, reproduce, distribute, publish, licence, or make the Course materials available to any third party.

  • Record, copy, rip, or screen-capture videos or materials except where a resource is expressly provided for download.

  • Use the Course materials to create a competing product or training.

7. Acceptable use

You agree not to:

  • Use the Course platform in a way that is unlawful, harmful, or interferes with others’ access.

  • Post or transmit anything that is abusive, misleading, or infringes third-party rights.

We may suspend or terminate access if we reasonably believe you have breached these Terms.

8. Disclaimers about advertising performance

  • We provide education and training only.

  • We do not guarantee outcomes, performance, revenue, leads, sales, or ad results.

  • Advertising performance depends on factors outside our control, including your offer, website, tracking setup, budgets, competition, account history, audience quality, approvals, and platform changes.

9. No professional advice

Course content is general information and does not constitute legal, financial, accounting, or professional advice. You are responsible for obtaining advice specific to your situation.

10. Third-party platforms and tools

  • The Course may refer to, require, or link to third-party services (including Google Ads, Meta Ads Manager, and other software).

  • We are not responsible for those third-party services, their availability, pricing, or any changes to their policies.

  • You are responsible for complying with all third-party terms, including platform policies.

11. Community, Q&A, and support (if offered)

If the Course includes any community or support component:

  • Support is provided as guidance only and does not create a client relationship.

  • We may set boundaries for response times and availability.

  • We may remove posts or members from the community for breaches of these Terms or community rules.

12. Privacy

We handle personal information in accordance with our Privacy Policy (if provided) and applicable privacy laws.

13. Confidentiality

If you receive access to any private group, live call, or community, you agree to keep other participants’ information confidential and not share screenshots, recordings, or personal details.

14. Termination and suspension

We may suspend or terminate your access immediately if:

  • You breach these Terms.

  • Your payment is reversed or fails.

  • We reasonably consider your conduct to be harmful to the Course, community, or our business.

Termination does not affect any accrued rights and you must cease using all Course materials.

15. Changes to these Terms

We may update these Terms from time to time. The version published on this page applies at the time you purchase, unless the change is required by law or is beneficial to you.

16. Limitation of liability

To the extent permitted by law:

  • We exclude all liability for indirect or consequential loss (including loss of profit, revenue, goodwill, data, or opportunity).

  • Our total liability for any claim relating to the Course is limited to the amount you paid for the Course.

Where liability cannot be excluded under the Australian Consumer Law, our liability is limited to the maximum extent permitted.

17. Governing law

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland.