Privacy Policy — KD Digital

Privacy Policy (KD Digital)

Last updated: 9 April 2026

KD Digital (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy explains how we collect, use, disclose and store personal information, and how you can access or correct your information.

This policy is intended to meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) (where applicable).

1) Who we are

KD Digital provides digital marketing strategy and services, including (but not limited to) paid media advertising (e.g. Google Ads and Meta Ads), tracking support, reporting and consulting.

Contact:‍ ‍

Email: hello@kddigital.com.au

2) What personal information we collect

We may collect personal information including:

Identity and contact details: name, email address, phone number, business name, role/title.

Enquiry and project information: information you provide in forms, emails, calls, questionnaires, proposals, briefs, or onboarding materials.

Website usage data: IP address, device information, browser type, pages visited, time spent, referring URLs, and interactions on our site (typically via analytics tools and cookies).

Client account access details (where relevant): where you are a client and grant access to platforms (e.g. Google Ads, Meta Business Manager), we may access information within those accounts as needed to deliver services. This may include audience data or customer lists if you provide them and request we use them.

We do not aim to collect sensitive information (as defined under the Privacy Act) unless it is necessary and you consent or it’s otherwise permitted by law.

3) How we collect personal information

We collect personal information in a number of ways, including:

When you contact us via email, phone, social media or our website

When you submit an enquiry or book a call

When you become a client and we onboard you (including intake forms and project documentation)

Through our website and marketing tools (cookies, pixels and analytics)

From third parties where appropriate (e.g. if you are referred to us, or if you authorise a team member/agency to provide information)

4) Why we collect, hold and use personal information

We collect and use personal information to:

Respond to enquiries and provide proposals/quotes

Deliver and improve our services (strategy, campaign management, reporting, troubleshooting)

Communicate with you about your project, deliverables, billing and support

Manage our internal operations, record-keeping and quality assurance

Send marketing updates (only where permitted by law, and you can opt out at any time)

Comply with legal and regulatory requirements

5) Disclosure of personal information (who we share it with)

We may disclose personal information to:

Service providers and contractors who help us run our business (e.g. cloud storage, analytics, email, CRM, finance/accounting, project management, e-signature, payment providers)

Advertising and analytics platforms (e.g. Google, Meta) where you interact with our ads or we provide services involving those platforms

Professional advisers (e.g. accountants, legal advisers) where required

Authorities where required or authorised by law (e.g. to comply with subpoenas, court orders, or regulatory requests)

We take reasonable steps to ensure third parties handle personal information appropriately.

6) International disclosure

Some of our service providers (and platforms we use such as Google and Meta) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that disclosures are made in accordance with Australian privacy requirements.

7) Cookies, tracking, and online advertising

Our website may use cookies and similar technologies (e.g. pixels) to:

Understand how visitors use our site

Measure and improve marketing performance

Provide relevant ads (including remarketing)

You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.

8) Marketing communications

We may send you marketing communications (e.g. insights, updates, offers) where you have opted in or where permitted by law. You can opt out at any time by using the unsubscribe link (if provided) or by contacting us at hello@kddigital.com.au.

9) Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes using reputable software providers, access controls, and secure storage practices.

No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards.

We keep personal information only for as long as necessary for the purposes outlined in this policy (or as required by law), after which we take reasonable steps to delete or de-identify it.

10) Accessing and correcting your personal information

You may request access to, or correction of, personal information we hold about you by contacting hello@kddigital.com.au.

We may need to verify your identity before processing your request. In some situations, we may decline access where permitted by law (for example, where providing access would unreasonably impact another person’s privacy).

11) Complaints

If you have a privacy concern or complaint, please contact us at hello@kddigital.com.au with details of the issue. We will respond within a reasonable time and work with you to resolve the matter.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au/.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated “Last updated” date.

One quick question (so I can tailor this properly)

Do you want this Privacy Policy written for your website only, or do you also need it to cover a client portal/intake form + email list (e.g. Mailchimp/Flodesk) and remarketing pixels (Meta/Google) explicitly?

for my site but I also have a form to join waitlist for my course and I’ll also have a course portal

13:50

Here’s an updated Privacy Policy draft that explicitly covers: your website, a course waitlist form, and a course portal/LMS (including logins, payments, and learning data). Replace any bracketed placeholders as needed.

Privacy Policy (KD Digital)

Last updated: 9 April 2026

This policy is intended to meet our obligations under the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) (where applicable).

1) Who we are

KD Digital provides digital marketing strategy and services, and also offers digital training products (including courses and related resources).

Contact:‍ ‍

Email: hello@kddigital.com.au

2) What personal information we collect

The personal information we collect depends on how you interact with us (e.g. website visitor, waitlist subscriber, customer, client, course participant). We may collect:

(a) Website visitors

IP address and approximate location (e.g. city/region)

Device, browser, and site usage information (e.g. pages viewed, time spent, clicks)

Referring URLs and campaign/UTM data

(b) Enquiries and client work

Name, email address, phone number, business name, role/title

Information you provide in forms, emails, questionnaires, calls, briefs, and onboarding materials

Communications with us (including feedback and support requests)

If you join our course waitlist, we may collect:

Name and email address (and any other fields shown on the form)

Preferences or segmentation details you provide (e.g. goals, experience level, business type)

Records of consent/opt-in and communication history

(d) Course purchases and course portal users

If you purchase or access a course portal (LMS), we may collect:

Account details (name, email, login credentials or authentication tokens)

Purchase and billing records (e.g. products purchased, transaction references, invoices/receipts)

Course participation information (e.g. modules completed, progress, time stamps, quiz results if applicable, downloads, and support messages submitted through the portal)

Technical data for portal access (e.g. IP address, device and browser data for security and troubleshooting)

(e) Payments

We generally do not store full payment card details. Payments are typically processed by third-party payment providers, who handle your payment information in accordance with their own privacy policies.

We do not aim to collect sensitive information (as defined under the Privacy Act) unless it is necessary and you consent or it’s otherwise permitted by law.

3) How we collect personal information

We collect personal information in a number of ways, including:

When you visit our website (including via cookies/analytics)

When you contact us via email, phone, social media or our website

When you submit an enquiry or join a waitlist

When you purchase a course or create/access an account in our course portal

When you participate in course activities (where relevant) or request support

From third parties where appropriate (e.g. referrals, or where your organisation provides information in the course of engaging us)

4) Why we collect, hold and use personal information

We collect and use personal information to:

Respond to enquiries and provide proposals/quotes

Deliver and improve our services and training products

Operate the waitlist (including sending updates about course availability, launch dates, and related information)

Provide access to course content and manage user accounts in the course portal

Process payments and administer orders, invoices, refunds (where applicable), and customer support

Communicate with you about deliverables, updates, changes, and support

Maintain internal records, business operations, quality assurance and security

Send marketing communications where permitted by law (you can opt out at any time)

Comply with legal and regulatory requirements

5) Disclosure of personal information (who we share it with)

We may disclose personal information to third parties where necessary to run our business, provide services/products, or comply with law, including:

Website, analytics and advertising providers (e.g. Google Analytics; Meta/Google advertising tools where relevant)

Course platform / course portal (LMS) providers (to provide login access, content delivery, progress tracking, and support)

Email and marketing providers (for waitlist and marketing communications)

Payment processors (to process transactions securely)

Finance/accounting providers (e.g. invoicing and bookkeeping tools)

Cloud storage, communications, and project management tools we use to operate KD Digital

Professional advisers (e.g. legal or accounting)

Authorities where required or authorised by law

We take reasonable steps to ensure service providers we use handle personal information appropriately.

6) International disclosure

Some service providers we use (including course platforms, analytics, advertising, and email tools) may store or process information outside Australia. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place and that disclosures are made in accordance with Australian privacy requirements.

7) Cookies, tracking, and online advertising

Our website may use cookies and similar technologies (e.g. pixels) to:

Understand how visitors use our site

Measure and improve marketing performance

Provide relevant ads (including remarketing)

You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.

8) Marketing communications and waitlist messages

If you join our waitlist or opt in to receive communications, we may send you:

Updates about course launches, availability, and related resources

Marketing communications (where permitted by law)

You can opt out at any time by using the unsubscribe link (if provided) or contacting hello@kddigital.com.au. If you opt out, we may still send important administrative messages (e.g. purchase receipts or critical account/security notices).

9) Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure, including access controls and secure systems.

No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards.

We keep personal information only for as long as necessary for the purposes outlined in this policy (or as required by law), after which we take reasonable steps to delete or de-identify it.

10) Accessing and correcting your personal information

You may request access to, or correction of, personal information we hold about you by contacting hello@kddigital.com.au.

We may need to verify your identity before processing your request. In some situations, we may decline access where permitted by law.

11) Complaints

If you have a privacy concern or complaint, please contact hello@kddigital.com.au with details of the issue. We will respond within a reasonable time and work with you to resolve the matter.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via https://www.oaic.gov.au/.

12) Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated “Last updated” date.